Contact information

At Davinor, we are passionate about keeping your furry friends happy and active. Although our headquarters is located in Arizona, USA, we are dedicated to delivering joy to pets and their owners across Singapore.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our Singapore customers: Due to the significant time difference (15 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, product details, or return inquiries: 📧 support@davinor.shop

2. Call Us If you wish to leave a voicemail or speak to us during US hours: 📞 +1 9045323637 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 17334 W Mauna Loa Ln Surprise, AZ 85388-7784 United States

Customer Service Hours

Our team is based in Surprise, Arizona (Mountain Standard Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (MST)
  • Time Zone Guide:
    • We are 15 hours behind Singapore.
    • How it works: When it is 9:00 AM on Tuesday in Singapore, it is 6:00 PM on Monday here. We typically answer emails while you sleep, so check your inbox first thing in the morning!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • My dog destroyed the toy. Can I return it? We strive to offer durable toys, but no pet toy is indestructible. For hygiene and safety reasons, we cannot accept returns on used, chewed, or slobbered-on toys. If the item arrived defective (before use), please send us a photo immediately.
  • Are your toys safe? Yes! We prioritize pet safety. All our toys are made from non-toxic, pet-safe materials. However, please always supervise your pet during play.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to Singapore Dollars (SGD) at the current exchange rate when you checkout.
  • How long does shipping to Singapore take? Since we ship internationally from the USA, typical delivery takes 7 to 13 business days. You will receive a tracking number to follow your package's journey.